The ASU’s Tasmanian Coordinator and five of your ASU Delegates met with Qantas Management in Hobart yesterday, Tuesday 22 October 2019, to consult on what appears to be a minor realignment of rostering and adjustment in opening hours at the Hobart Contact Centre.
The Hobart-based centre will begin to operate on new opening hours of 0700 – 2300 from 6 November 2019. There will, however, be no change to the roster pattern as a result of this change.
Essentially, these changes result in all 1600 starts on the current roster being moved to 1500 to bolster existing staffing levels at that time. This change affects a handful of Consultants each day but does not have any affect on the take home pay of Consultants.
Qantas advised that an average of only six to eight calls per day are received from premium customers between the hours of 2300 and 0000. There is significantly more demand from premium customers at 1500 so they are attempting to better utilise their Consultants by starting slightly earlier to fill the gap.
We understand that this change may adversely impact on a few members. If you believe that this change will have an adverse impact on you then please feel free to get in touch with the ASU to discuss approaches to address any issues that this change may present.
For further information please contact:
ASU Tasmanian Coordinator Aaron De La Torre | 0427 813 821 | firstname.lastname@example.org