Yesterday, Thursday 4 April, ASU Delegates and Officials met with representatives from Qantas management including Nat Mason and Dean Coulter to finalise consultation on the preliminary stages of the redundancy process. We managed to obtain answers to the majority of questions raised by members and got a better understanding of the model for Hobart moving forward.
We were reassured when Qantas made it very clear that there was to be no change to the operating hours or the centre and that they would not be looking to route premium calls to any other centre. This means that there will remain a critical mass of employees remaining after redundancies are taken.
Whilst Qantas advised that there was no fixed number of redundancies that they will definitely offer, the redundancy process is designed to move the 20% or so of your work that is of a non-premium nature to the other global centres where that work should be done whilst increasing the ability of employees to service premium customers end-to-end and increasing the availability of Salesforce to all consultants.
Members who have raised questions with the ASU will receive responses from the union in the coming few days.
The ASU will also be holding members’ briefings to answer any questions you may have. We are awaiting confirmation of paid meeting times and availability for those members at work next Thursday and Friday and we will send notifications as soon as we get advice from management.
For further information please contact:
ASU Organiser Aaron De La Torre | 0427 813 821 | firstname.lastname@example.org