Do you deal with angry or difficult customers at work? Or have you had to face client rage and difficult behaviour in your job? Don’t worry – your union is here to help.

On Monday July 22nd we are running a live webinar course on How to Deal with Difficult Customers or Customer Aggression. Interested? Click here to register.

Our expert presenters, Monique and Colin, will guide you through:

  • Managing difficult customer interactions;
  • Understanding the triggers of difficult behaviour;
  • And provide some tactics & strategies to de-escalate and problem solve.

How to Deal with Difficult Customers or Customer Aggression

7pm – 8pm Monday 22nd July – evening course

This live webinar is part of the ASU Career Launchpad professional development program, designed to help support you throughout your career. You will be able to ask questions of the presenters and interact with other workers facing similar issues as much or as little as you want.

Head to your member portal to find out more and register for this course, and while you are there have a look through all the videos available on demand such as Having tough Conversations and Making Difficult Decisions and Understanding Team Work and Team Dynamics.

If you haven’t activated your ASU Career Launchpad account yet – go to and enter your email address we’ve sent this email to.

If you have any questions or issues accessing your member portal, please contact us via

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