Acting on an ASU request, the KPI working group recently reconvened to discuss workload issues.
We made sure the concerns of ASU members were heard at this meeting.
Despite acknowledging members are working at capacity, some management representatives downplayed these concerns; suggesting only 1 or 2 people experience workload pressures.
Rodney Weston updated the group on the pressures the NDIS contract place on service delivery partners.
After strong advocacy from ASU delegates, BSL agreed to look at the unacceptable caseload of 130 that burdens some workers and even it out.
Delegates spoke about caseloads and advised that some members are sitting on a caseload of 130. All agreed this was unacceptable and there was a commitment that this would be looked at and evened out.
The meeting also discussed the inconsistent messages BSL is providing about work security, KPIs and BSL contracts. Rodney Weston asked for specific examples and reiterated that KPIs are not to be used as a tool to discipline staff.
BSL was undertaking a KPI review which was put on hold due to the pandemic. BSL committed to re-launching the KPI review and will provide timelines to staff in the coming weeks.
The feedback you provided was heard very clearly by BSL. At the suggestion of your delegates, the two-day turnaround KPI will be removed. This KPI places undue pressure on LACs, and few are able to meet it consistently, often due to circumstances outside their control. There is still an expectation that work will be done in a timely manner, but the KPI will no longer apply.
Your ASU delegates will continue to participate in the working group and provide your feedback and concerns.
If you have any questions or want further information please contact:
ASU Organiser Joanne McEvoy | 0437 035 721 | firstname.lastname@example.org