NDIS Code of Conduct and Proceedural Fairness


As part of the NDIS Quality and Safeguards framework a Code of Conduct will apply to all workers in the NDIS from full roll-out (June 2019). All ASU members agree that people needing support deserve safe and quality care, but we have a number of issues that we believe need to be addressed for any guidelines to be fit for purpose:

  • The legislation should require NDIS providers to ensure their workers receive proper training and support in order to meet the requirements.
  • The Government must address our concern that NDIS pricing does not allow for adequate training and development for NDIS workers;
  • The Government must work with unions on issues around workforce development and training to proactively focus on the quality of supports and the skills of the workforce
  • The legislation must be amended to ensure that workers are afforded procedural fairness during any investigation undertaken by the Quality and Safeguards Commission
  • Any investigations need to be concluded as expeditiously as possible, so the matters can be resolved in a timely way

The ASU will participating in a workshop put on by the NDIS Quality and Safeguards Policy Branch on Wednesday 21 February in order to highlight these issues and work towards making sure the guidelines that are eventually adopted respect your rights as disability workers.

Additionally, following lobbying by ASU members the NDIS Quality and Safeguards Commission has agreed to produce guidelines covering procedural fairness in the event of a complaint or allegation. If you have ever had a complaint made about you by a client, or supported a co-worker through this situation, you'll know that a workers right to procedural fairness is often the last thing on an employers mind. This will be particularly relevant in the commercialised environment of the NDIS where employers may be under pressure to meet client demands at the expense of proper process.

The Commission has agreed to consult with the ASU in the coming weeks on the development of these guidelines. We will be working to ensure that this results in a fair and reasonable process for workers and the people you support.


Hide comment form Hide comment form



ratecapping btn